What is UPLIFT?

The Universal Pass for Life Improvement From Transportation (UPLIFT) Program provides quarterly Valley Transportation Authority (VTA) transit passes for adults experiencing homelessness or who are at risk of losing their housing due to lack of transportation. The goal of UPLIFT is to help people get housing or employment by improving access to public transit. The program, a partnership between and subsidized by the County of Santa Clara, VTA, and the City of San Jose, is operated at no cost to the clients or referring organizations.

Referrals to UPLIFT will be made using Clarity HMIS. UPLIFT Training is required for all users requesting UPLIFT transit passes and is offered via the recorded webinar at the top of this page. Please also be sure to fill out a certification of completion.

For more information about UPLIFT, please contact the UPLIFT administrator at UPLIFT@hhs.sccgov.org.



Click here to submit a certification of completion.




Frequently Asked Questions (FAQ)



How do I gain UPLIFT Access?

Please note, in addition to the UPLIFT training, you will need to have a Clarity HMIS account. You can get an account by following these steps:

  1. Attend a Clarity General training (Sign up here.)
  2. Watch the SCC HMIS Client Consent Training and fill out the “Submit Certification of Completion” (Watch the video here.)
  3. Fill out and sign an End User Agreement (Find the form here)
  4. Ask your agency’s Technical Administrator to sign the End User Agreement and submit it to sccsupport@bitfocus.com
I watched the UPLIFT training video and submitted my Certification of Completion, but I still don’t have access to UPLIFT. What do I do?

Your agency’s main UPLIFT contact will need to email UPLIFT@hhs.sccgov.org and let them know that you are cleared for UPLIFT access. Once that is completed, the County will contact Bitfocus to give you access to UPLIFT.

If we are providing case management to a client, but they will be exiting the program before the end of the quarter, can we still still refer them for a transit pass? Yes. As long as you will be providing case management services to the client for at least part of the quarter, you can request a transit pass for them.

Is a valid VI-SPDAT still a requirement to receive UPLIFT?

No. However, It is strongly encouraged for your clients experiencing homelessness. A valid VI-SPDAT and referral to the community housing queue (for eligible clients) provides the opportunity to be referred to an opening in a housing program through the Coordinated Entry System.

Do we need to complete the paper UPLIFT intake packet anymore?

No, not unless your agency/program policy requires it. Enrollments can be completed directly in HMIS.
Is there a printable version of the questions we will need to answer in HMIS?
A pdf of the intake questions is posted above (in the Resources section of this page).
Is there a printable version of the VI-SPDAT? Yes, pdf versions of the VI-SPDAT are available on the Client Forms tab on this website under the “VI-SPDAT” section.
I already submitted the UPLIFT request this quarter, but my client lost their badge. How do I request a lost or stolen badge?

To request a lost or stolen badge, create a Status Assessment for your client. This Status Assessment must be accompanied by an email to UPLIFT@hhs.sccgov.org detailing the reason why your client needs another UPLIFT pass for this quarter. Clients will not be able to have their pass replaced more than once per quarter, and we reserve the right to not replace a client’s badge if we see fit.

If you incorrectly answered the enrollment questions (e.g. selected the incorrect quarter):

  1. Switch to the UPLIFT agency
  2. Go to the client’s UPLIFT program enrollment
  3. Click the Enrollment tab
  4. Update the answers and click “Save”
  5. Email UPLIFT@hhs.sccgov.org that the changes have been made

If you requested a badge and did not upload a photo (or the photo was unusable):

  1. Upload a new photo into the client’s Profile screen
  2. Email UPLIFT@hhs.sccgov.org when the photo has been successfully uploaded

If you requested UPLIFT and the client does not have an ROI:

  1. Upload an ROI
  2. Email UPLIFT@hhs.sccgov.org when it has been uploaded

If you requested a sticker only, but now you also need a badge (with no sticker on it):

  1. Switch to the UPLIFT agency
  2. Go to the client’s UPLIFT program enrollment
  3. Create a Status Update Assessment
  4. Review the information and change the type of transit pass to “Badge only”
  5. Email UPLIFT@hhs.sccgov.org that you have completed the status assessment

If you enrolled a client in UPLIFT but they NEVER received ANY SERVICES and they no longer need UPLIFT:

  1. Email UPLIFT@hhs.sccgov.org or sccsupport@bitfocus.com and we can delete the enrollment