End-User Help Center

Bitfocus offers a comprehensive online Help Center to guide end users through the Clarity Human Services system. Note that this Help Center is equipped with a search function, making it easy to find answers.


End-User Help Center

The End User Help Center is geared towards the end user. It provides detailed step-by-step instructions for common tasks end users conduct within the system. Please note: this wiki is dynamic – it is consistently updated in response to feature updates. The Bitfocus staff welcomes client input regarding the content of the wiki.


End-User Training Site

This training site is designed to mirror the live site with the exception that client level information is fictitious. Please note you should not enter any actual client level data into this instance.

Please click here for more information on accessing the training site.


SCC Entry/Exit Shelter Workflow Training

The goal of this training is to walk you through the workflow process of enrolling and exiting a client into the Entry/Exit Shelter.

Please note you will need to register to access the training. This is not a required training.


FEMA Agency Non-Congregate Shelter Workflow

 Register for this training.

Please note you will need to register to access the training. This is not a required training.


Clarity Data Analysis Training

The Data Analysis training is limited to users with a Clarity Human Services Agency Manager license. An overview of how the data is structured in Clarity Data Analysis and how to use the Clarity Data Analysis interface will be reviewed.

This is a pre-recorded webinar which covers basic skills. We recommend that users view this webinar as a first step to mastering Clarity Data Analysis.

Before viewing the webinar, please confirm with your system administrator or agency lead to determine whether you need access to Clarity Data Analysis.

Please note you will need to sign in to access the training.


Clarity Human Services: Frequently Asked Questions

We’re excited to offer the Clarity Human Services: FAQ course! Our sole intent in offering this course is to get you answers quickly, efficiently, and in a way that is easy to learn. Here we answer questions that would typically result in a ticket through our Help Desk. We find that offering these resources ad hoc gives our users the ability to find answers quickly.


Bitfocus Training

Here you can find your Bitfocus community-specific training resources.