New User Training

Santa Clara County offers the following Clarity Human Services (HMIS) trainings, which are required for ALL HMIS users:

1. Online Clarity General Training (prerequisite for account creation)
2. Pre-recorded SCC HMIS Client Consent Training (prerequisite for account creation and is required on an annual basis)
3. Live SCC VI-SPDAT Training* hosted by SCC. Please note this training is required if you will be administering the VI-SPDAT assessment at your agency. 

*Users MUST first complete (1) Clarity General Training and (2)SCC HMIS Client Consent Training (this is required annually). The Virtual (Zoom Meeting) (3) SCC VI-SPDAT Training registration is available here.*If VI-SPDAT training is not completed prior to acquiring HMIS access, user will have view only access to the VI-SPDAT until training is completed. 

UPLIFT Training is available for all users who request UPLIFT transit passes for their clients. UPLIFT training is mandatory. Users must complete training before they will be authorized to request UPLIFT passes. Watch the training video and fill out a certification of completion by going to the UPLIFT Training page. If you do not fill-in the certification of completion you will not be granted access to UPLIFT. For questions about HMIS training, please contact sccsupport@bitfocus.com

All Clarity Human Services users are required to complete Clarity General Training before they will be granted access to the system. Clarity General Training is offered via a learning management software as needed either for the first time or as a refresher. Sign up by clicking the relevant link.

Clarity General Training is a recorded training, required for all new Clarity end users. Users will receive login credentials after they have registered and completed the training including all quizzes.  For more information on signup/registration and completion please click HERE.

User Account Management

Modification Requests: If you require a new access role, complete any required training  and connect with your Agency Lead to approve the change and request. Have your Agency Lead then contact the Help Desk at sccsupport@bitfocus.com

Troubleshooting:

• Your username isn't your email! If you're uncertain of what that is, connect with the Community Admin (scc-admin@bitfocus.com) team to find out or contact the Help Desk.If you haven't used Clarity HMIS in 90 or more days, your account will be inactive due to SCC OSH's auto-deactivation policy. Connect with the Bitfocus help desk to reactivate your account.
• If it has been more than a year, you will have to retake the Clarity Human Services General Training in addition to the request.
• Reactivated user accounts must be logged into before midnight or they will automatically revert back to the deactivated status.

Clarity Human Services FAQ Training

We're excited to offer this FAQ course! Our sole intent in offering this course is to get your answers quickly, efficiently, and in a way that is easy to learn. Here we answer questions that would typically result in a ticket through our Help Desk. We find that offering these resources ad hoc gives our users the ability to find answers quickly.

Click on the HMIS End User Resource Document to download a copy of this document - links are embedded.