Here4You Hotline Resources

What is the SCC Here4You Hotline:

Options for families that may need temporary shelter while they'll get back on their feet.
Single and/or couples can be accommodated. Shelters are COVID-prepared and follow CDC protocol to keep clients and their children safe and healthy.
Offer a variety of settings and locations throughout the county.
Participating nonprofit organizations include PATH, LifeMoves, Amigos de Guadalupe, and San Jose Family Shelter.
Families will be offered case management to help protect connection to services needed by clients.

Phone Number: (408) 385-2400 clients should request a "family referral" be made.
Bill Wilson Center Webpage with further details: Here4You Call Center

Below are training, documents, and workflow resources for Hotline staff.

On-demand Shelter Triage and Housing Problem Solving trainings (Recorded)
SCC Workflow Reference Sheets April 2024 (PDF)
SCC Shelter Referral Reference Sheet 6.21.24 (PDF)
SCC Community Hotline Workflow Training April 2024 (PDF)
SCC Community Hotline Workflow for Prevention and Shelter Providers Training 10.13.2021 (PDF)
How to make a client anonymous (PDF)

How Do I Search For A Client in HMIS (This will avoid creating duplicate clients)
How Do I create A New Client Record in HMIS (This will demonstrate how to create a new client that is not already in HMIS)
How Do I Create And Manage Program Enrollments (This will guide you through the process of enrolling a client into a program)
How Do I Exit A Client From A Program (This will guide you through the process of exting a client from a program)
How Do I Create An Anonymous Client