Required Trainings for All HMIS Users
Access to Clarity Human Services (access to HMIS) requires the completion of the three online training sessions listed below. These are pre-recorded trainings that can be completed at any time. Please complete them in the order listed. Users will receive login credentials after successful completion of these trainings and quizzes. You will find an illustrated guide on how to register for and complete these training sessions here.
If you have questions, please connect with your agency or department HMIS Agency Lead or email the HMIS Help Desk at sccsupport@bitfocus.com.
Other Trainings
The VI-SPDAT is an assessment administered to homeless individuals and families to determine risk and prioritization for housing resources. If you will be administering the VI-SPDAT assessment to clients OR conducting VI-SPDAT data entry, you will be required to complete the live SCC VI-SPDAT Training held monthly by the Office of Supportive Housing. Your manager or supervisor can advise you if you are not sure whether you need to complete this training. Note that completion of this training is required before you can gain access to the VI-SPDAT in the HMIS.
Your manager or supervisor can advise you if you are not sure whether you will be participating in the UPLIFT transit pass program. Users must complete the recorded training here to utilize this program in the HMIS. Be sure to complete the certification of completion when you’ve completed the video training and reviewed the UPLIFT FAQs and other training resources on this page. Contact the HMIS Help Desk at sccsupport@bitfocus.com if you have questions.
All agencies in Santa Clara County's HMIS have access to MyConnectSV, however each staff member must opt-in by completing the recorded training here. Be sure to pay attention to each section, as you must maintain 100% on the quiz in order to pass the training. Contact the HMIS Help Desk at sccsupport@bitfocus.com if you have questions.
Some agencies in Santa Clara County's HMIS are approved to have access to the Work Readiness Assessment, a tool aimed at coordinating and referring individuals to job seeker and/or career training services. Your manager or supervisor can advise you if you don't know whether your agency is approved or not.. Users must complete the recorded training here to utilize this program in the HMIS.
User Account Management
Modification Requests: If your position or tasks have changed and you require access to other HMIS features, connect with your HMIS Agency Lead. Your Agency Lead must approve changes to your HMIS access and contact the Help Desk at sccsupport@bitfocus.com to make the appropriate changes to your HMIS account.
Troubleshooting:
We're excited to offer this FAQ course! Our sole intent in offering this course is to get your answers quickly, efficiently, and in a way that is easy to learn. Here we answer questions that would typically result in a ticket through our Help Desk. We find that offering these resources ad hoc gives our users the ability to find answers quickly.
Click on the HMIS End User Resource Document to download a copy of this document - links are embedded.
A Homeless Management Information System (HMIS) is an online database that enables organizations to collect data on the services they provide to people experiencing homelessness and people who are at risk for homelessness.
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